UK NEWS
Middle classes shoplift too, says M&S chairman
Self-scan checkout faults can tempt customers into keeping goods they have not paid for
When an item does not scan, shoppers can think it’s not their fault, according to Archie Norman
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The middle classes are partly to blame for the rise in shoplifting, according to the chairman of Marks & Spencer.
Archie Norman said that well-to-do shoppers are being tempted to walk out without paying for items when self-checkout scanners fail to properly register everything in their baskets.
“With the reduction of service you get in a lot of shops, a lot of people think: ‘This didn’t scan properly, or it’s very difficult to scan these things through and I shop here all the time, it’s not my fault, I’m owed it’,” he said. “You see it with the self-checkouts, there’s a little bit of that creeping in.”
Norman said criminal gangs look for big-name brands and are less keen to steal M&S own-brand products
PAUL HACKETT/REUTERS
Speaking on LBC’s Money with David Buik and Michael Wilson, Norman said: “It’s too easy to say
