The Sunday Times takes complaints about editorial content seriously. We aim to resolve your complaint efficiently, promptly and effectively by direct contact with you.

If you would like to complain about a Sunday Times story, please fill out this form.

If you wish to make your complaint by post, please write to: Complaints, The Sunday Times, The News Building, 1 London Bridge Street, London SE1 9GF.

We abide by the rules and regulations of the Independent Press Standards Organisation (Ipso) and the Editors’ Code of Practice, which Ipso enforces. For further details about Ipso click here and to see a copy of the Code, click here.

If you would like to make a complaint under the terms of the Editors’ Code, you have two options:

  • Complain directly to Ipso here. If Ipso decides that the Code may have been breached it will forward the complaint to The Sunday Times.
  • Complain to The Sunday Times by filling out this form. We will let you know whether or not we think the Code has been breached.

Complaints about non-editorial matters (eg non-availability of copies of the newspaper) will be forwarded to the relevant departments.

How does The Sunday Times handle your complaint about editorial content?

If a complaint brought under the Editors’ Code is not resolved by agreement with you within a reasonable time it will be passed to Ipso for resolution.
If we receive multiple complaints about the same matter we may make one response to all.
We may request further information from you in order to investigate your complaint.
If we conclude that the Editor’s Code has been breached, we will propose remedial action such as a correction.
We will tell you if, in our opinion, there has been no breach.
If at any stage of your complaint we do not hear back from you within 28 working days, we will consider your complaint closed.
If you are not satisfied with our handling of your complaint, you should contact Ipso.

Find out how to make a complaint about our sister title, The Times, here