There were temporary limits on how many planes could take off or land at Heathrow at the weekend (November 18 and 19), which caused both delays and cancellations. Nats, the UK’s air traffic services provider, said that this was down to strong winds.
Three quarters of the flights affected were operated by British Airways to short-haul destinations including Madrid, Milan, Berlin and Oslo. Most flights are departing as scheduled as of today, November 20, but there are a few cancellations due to industrial action by French Air Traffic Control staff, including flights to Brussels, Nice, Paris and Geneva.
The airline said: “Industrial action by French air traffic control staff means we’ve had to make some adjustments to our short-haul schedule. We’re in contact with our customers to inform them of their rights and offer them options including a full refund or rebooking onto an alternative flight.”
Here’s what you need to know — including what your rights are if your flight is cancelled.
Main photo: British Airways planes at Heathrow (Alamy)
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Which flights have been cancelled?
Most flights are departing as scheduled, but there are a few cancellations including flights to Brussels, Nice, Paris and Geneva.
How can I find out if my flight is cancelled?
BA should notify affected passengers in advance of any flight changes or cancellations, so make sure you have input your correct phone number and email address into the booking details. You can also check the status of any flight using its flight tracker and via its app.
What are my rights?
If your flight is cancelled, BA is required to book you on an alternative flight — on another airline if necessary. You can also request a full refund if you do not wish to travel.
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Additional reporting by Lucy Perrin
